Refund & Return Policy
Last updated: December 19, 2024
Our Promise
We stand behind every plant we sell. If your plant arrives damaged or unhealthy, we'll make it right with a replacement or full refund. Your satisfaction is our top priority.
Return Window
Days
from delivery date
You have 7 days from the delivery date to report any issues with your order. For dead-on-arrival plants, please report within 24-48 hours for fastest resolution.
What's Eligible for Return/Refund
- Plants that arrive dead or severely damaged
- Plants that die within 7 days due to shipping stress
- Wrong plant delivered
- Missing items from your order
- Products with manufacturing defects (pots, accessories)
What's NOT Eligible
- Healthy plants you no longer want
- Plants damaged due to improper care after delivery
- Plants damaged due to extreme weather after delivery
- Gift cards and e-gift certificates
- Sale or clearance items
- Customized or personalized items
How the Refund Process Works
Report the Issue
Contact us within 24-48 hours of delivery with photos of the damaged plant and packaging.
We Review
Our team will review your request and respond within 24 hours with a resolution.
Resolution
Depending on the issue, we'll offer a replacement, store credit, or full refund.
Refund Timeline
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Card | 5-7 business days |
| UPI / Net Banking | 3-5 business days |
| Cash on Delivery | 7-10 business days (via bank transfer) |
| Store Credit | Instant |
How to Request a Refund
To request a refund or return, please contact us through one of the following channels:
- Email: thenaturalgreens22@gmail.com
- Phone: +91 98765 43210 (Mon-Sat, 9 AM - 7 PM)
- WhatsApp: +91 98765 43210
Please include the following in your request:
- Your order number
- Photos of the plant and packaging
- Description of the issue
- Your preferred resolution (replacement/refund)
Replacement Policy
In most cases, we prefer to send a replacement plant rather than process a refund. Replacements are:
- Shipped within 2-3 business days of approval
- Delivered free of charge
- Covered by the same 7-day guarantee
Need Help?
Our customer support team is here to help you with any questions about returns or refunds.
Contact Support